Introduction

The following Privacy Policy governs the online information collection practices of Restorative Wellness NC, LLC (hereinafter "LLC" or “Owner”).  Specifically, it outlines the types of information that the LLC gathers about you while you are using https://www.restorativewellnessnc.com (hereinafter "Website", which term includes the LLC, its members, manager, officer, agents and representatives, both individually and collectively), and the ways in which the LLC may use this information.  This Privacy Policy, including our children's privacy statement, does not apply to any information you may provide to us or that we may collect offline and/or through other means (for example, at a live event, via telephone, or through the mail).

Please read this Privacy Policy carefully.  By visiting and using the Website, you agree that your use of the Website, and any dispute over privacy, is governed by this Privacy Policy.  Because the Web is an evolving medium, we may need to amend our Privacy Policy in the future, in which case changes to this Privacy Policy will be posted on this Website and update the Effective Date of the policy to reflect the date of the changes.  By continuing to use the Website after posting any such changes, you accept the Privacy Policy as modified.  This Policy may be printed for reference by using the print command in the settings of any browser.

 

Definitions

Cookie:  Cookies are Trackers consisting of small sets of data stored in the User's browser.

Data Controller (or Owner):  The legal entity, natural person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

Data Processor (or Data Supervisor):  The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Subject:  The natural person to whom the Personal Data refers.

European Union (or EU):  Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Personal Data (or Data):  Any information that directly, indirectly, or in connection with other information - including a personal identification number - allows for the identification or identifiability of a natural person.

Service:  The service provided by this Website as described in the relative terms (if available) and on this Website/Application.

Tracker:  Tracker indicates any technology (e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting) that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Usage Data:  Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User:  The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Website (or Application):  The means by which the Personal Data of the User is collected and processed.

 

 

Collection and Use

This Website may collect Personal Data from its Users.  The Website may collect and store personal or other information that is voluntarily supplied online while using the Website (e.g., while on the Website or in responding via email to a feature provided on the Website). The Website only contacts individuals who specifically request contact or if they have signed up to receive messaging, attended an event, or have purchased a product or service. The Website collects personally identifying information from users during online registration and online purchasing. Generally, this information includes name and e-mail address for registration or opt-in purposes and name, postal address, and credit card information when registering for events or purchasing products. All of this information is provided by you.

The Website may also collect and store information that is generated automatically as you navigate online through the Website. For example, it may collect information about your computer's connection to the Internet, which allows LLC, among other things, to improve the delivery of web pages to you and to measure traffic on the Website.  It also may use a standard feature found in browser software called a "cookie" to enhance your experience with the Website. Cookies are small files that your web browser places on your hard drive for record-keeping purposes. By showing how and when visitors use the Website, cookies help it deliver advertisements, identify how many unique users visit it, and track user trends and patterns. It also may prevent you from having to re-enter your preferences on certain areas of the Website where you may have entered preference information before. The Website also may use web beacons (single-pixel graphic files also known as "transparent GIFs") to access cookies and to count users who visit the Website or open HTML-formatted email messages.

The Website uses information collected from you while you are using the Website in a variety of ways, including using the information to customize features; advertising that may appear on the Website; and, making other offers available to you via email, direct mail or otherwise.  It also may provide your information to third parties, such as service providers, contractors and third-party publishers and advertisers for a variety of purposes. Unless you inform the Website in accordance with the process described below, it reserves the right to use, and to disclose to third parties, all of the information collected from and about you while you are using the Website in any way and for any purpose, such as to enable it or a third party to provide you with information about products and services. If you do not wish your information to be used for these purposes, you must send a letter to the Online Privacy Coordinator whose address is listed at the end of this Privacy Policy requesting to be taken off any lists of information that may be used for these purposes or that may be given or sold to third-parties.

Please keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online - for example on message boards, web logs, through email, or in chat areas - that information can be seen, collected, and used by others. The Website is not responsible for any unauthorized third-party use of such information.

Some of the third-party advertisers and ad servers that place and present advertising on the Website also may collect information from you via cookies, web beacons or similar technologies. These third-party advertisers and ad servers may use the information they collect to help present their advertisements, to help measure and research the advertisements' effectiveness, or for other purposes. The use and collection of your information by these third-party advertisers and ad servers is governed by the relevant third-party's privacy policy and is not covered by this Website Privacy Policy.  Indeed, the privacy policies of these third-party advertisers and ad servers may be different from this Policy. If you have any concerns about a third party's use of cookies or web beacons or use of your information, you should visit that party's website and review its privacy policy.

The Website also includes links to other websites and provides access to products and services offered by third parties, whose privacy policies this Website does not control. When you access another website or purchase third-party products or services through this Website, use of any information you provide is governed by the privacy policy of the operator of the Website you are visiting or the provider of such products or services.

The Website may also make some content, products and services available through the Website or by emailing messages to you through cooperative relationships with third-party providers, where the brands of our provider partner appear on the Website in connection with such content, products and/or services. It may share with the provider partner any information you provide, or that is collected, while visiting any pages that are made available in cooperation with our provider partner. In some cases, the provider partner may collect information from you directly, in which cases the privacy policy of our provider partner may apply to the provider partner's use of your information. The privacy policy of our provider partners may differ from this Policy. If you have any questions regarding the privacy policy of one of our provider partners, you should contact the provider partner directly for more information.

This Website may occasionally release information about our visitors when release is appropriate to comply with law or to protect the rights, property or safety of users of the Website or the public.

Please also note that as this Websites grows, it may buy or sell various assets. In the unlikely event that the LLC sells some or all of its assets, one or more of our websites may be acquired by another company, information about our users may be among the transferred assets.

 

Types of Data Collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Usage Data; Tracker; first name; last name; email address; phone number; billing address; shipping address; payment info.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this Privacy Policy or by specific explanation texts displayed prior to the Data collection.Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website. Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.  Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data to the Owner.

 

Data Processing:

• Methods

The Owner takes reasonable security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

• Legal basis

The Owner may process Personal Data relating to Users if one of the following applies:

Users have given their consent for one or more specific purposes [Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law]; provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof; processing is necessary for compliance with a legal obligation to which the Owner is subject; processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner; or processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

• Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located. Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.  Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

• Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.  Therefore: Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.  Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

• Purposes

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Displaying content from external platforms, Analytics, Platform services and hosting, Tag Management and Infrastructure monitoring.  For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

• Detailed Processing Information

Personal Data is collected for the following purposes and using the following services:

1. Analytics

2. Displaying content from external platforms

3. Infrastructure monitoring

4. Platform services and hosting

5. Tag Management

 

 

User’s Rights

Users may exercise certain rights regarding their Data processed by the Owner. Users have the right to do the following:

• Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

• Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

• Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

• Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

• Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

• Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

• Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.

• Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

 

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection. Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

 

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

 

Cookie Policy

This Website uses Trackers. To learn more, the User may consult the Cookie Policy.

 

Additional information about Data collection and processing

• Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

• Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

• System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

 

 

Google Analytics

We also use Google Analytics Advertiser Features to optimize our business. Advertiser features include:

            • Remarketing with Google Analytics

            • Google Display Network Impression Reporting

            • DoubleClick Platform integrations

            • Google Analytics Demographics and Interest Reporting

 

By enabling these Google Analytics Display features, the Website is required to notify visitors by disclosing the use of these features and that the Website and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to gather data about your activities on the Website. Among other uses, this allows us to contact you if you begin to fill out our check-out form but abandon it before completion with an email reminding you to complete your order. The “Remarketing” feature allows us to reach people who previously visited the Website and match the right audience with the right advertising message.

You can opt out of Google’s use of cookies by visiting Google’s ad settings and/or you may opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

 

Facebook

As advertisers on Facebook and through our Facebook page, the Website, (not Facebook) may collect content or information from a Facebook user and such information may be used in the same manner specified in this Privacy Policy. You consent to the collection of such information.

We abide by Facebook’s Data Use Restrictions:

            • Any ad data collected, received, or derived from our Facebook ad (“Facebook advertising          data”) is only shared with someone acting our behalf of the Website, such as the service provider. The Website is responsible for ensuring that its service providers protect any     Facebook advertising data or any other information obtained, limit the use of all of that      information, and keep it confidential and secure.

• Facebook advertising data is not used for any purpose (including retargeting, commingling  data across multiple advertisers’ campaigns, or allowing piggybacking or redirecting with tags), except on an aggregate and anonymous basis (unless authorized by Facebook) and only to assess the performance and effectiveness of Facebook advertising campaigns.

• Facebook advertising data, including the targeting criteria for a Facebook ad, is not used to build, append to, edit, influence, or augment user profiles, including profiles associated      with any mobile device identifier or other unique identifier that identifies any specific user, browser, computer or device. Facebook advertising data (including anonymous, aggregate, or derived data) is not transferred to any ad network, ad exchange, data broker or other advertising or monetization related service.

 

Phone Calls and Texts

As advertisers that use Text messages and Phone calls, the Website will be using the information and phone number given, to follow up and reach back out with promotional messages. 

 

General Data Privacy Regulation (GDPR)

The GDPR took effect on May 25, 2018, and is intended to protect the data of European Union (EU) citizens.  We abide by GDRP’s Data Use Restrictions.  The Website, its content, products and/or services are marketed online; it does not specifically target the EU or conduct business in or to the EU in any meaningful way. If the data that you provide to the Website while using its content, products and/or services is governed by GDPR, the Website will abide by the relevant portions of the Regulation.  If you are a resident of the European Economic Area (EEA), or are accessing this Website from within the EEA, you may have the right to request:  access to, correction of, deletion of, portability of, and restriction or objection to processing, of your personal data. This includes the “right to be forgotten.”  To make any of these requests, please contact our Online Privacy Coordinator whose address is listed at the end of the Policy.

 

Children’s Privacy Statement

This children’s privacy statement explains our practices with respect to the online collection and use of personal information from children under the age of thirteen and provides important information regarding their rights under federal law with respect to such information:

• This Website is not directed to children under the age of thirteen and it does NOT knowingly collect personally identifiable information from children under the age of thirteen (13). The Website screens users who wish to provide personal information in order to prevent users under the age of thirteen from providing such information. If it becomes aware that it has inadvertently received personally identifiable information from a user       under the age of thirteen as part of the Website, it will delete such information from its records. If practices change in the future, it will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen as part of the Website. 

•  Because it does not collect any personally identifiable information from children under the age of thirteen as part of the Website, it also does NOT knowingly distribute such information to third parties. 

            • It does NOT knowingly allow children under the age of thirteen to publicly post or        otherwise distribute personally identifiable contact information through the Website.

• Because it does not collect any personally identifiable information from children under the age of thirteen as part of the Website, it does NOT condition the participation of a child under thirteen in the Website’s online activities on providing personally identifiable information.

 

Storage

Your information is stored at the list server that delivers the Website content and messaging. Your information can only be accessed by those who help manage those lists in order to deliver e-mail to those who would like to receive the Website material.  All of the messaging or emails that are sent to you by the Website include an unsubscribe link in them. You can remove yourself at any time from the mailing list by clicking on the unsubscribe link that can be found in every communication that is send you.

 

Amendments

This Policy may be amended at any time in the sole discretion of the Website or its server.  If this Policy should be amended, updates will be posted to this page on our Website.

 

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the conclusion of this document.

 

“Do Not Track” Requests

This Website does not support “Do Not Track” requests.  To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

 

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Website, if not stated otherwise within this document.

Latest update: September 30, 2022

 

Online Privacy Coordinator/Owner:

If you have any questions or concerns regarding our Privacy Policy please direct them to:

Restorative Wellness NC, LLC

8311 Brier Creek Parkway

Suite 105-178

Raleigh, NC, 27617      

 

Owner contact email: support@restorativewellnessnc.com